Delete your Jennefer account

You can delete your Jennefer account and its data at any time. This page explains how, what is deleted, and what we have to keep. It applies to every Jennefer app, including Jennefer Mobile on Google Play, published by 41Studios for Ahmet Enes LLC.

1. How to delete your account

1. Sign in to the account portal at portal.jennefer.dev.

2. Open Profile and scroll to Delete account. In Jennefer Mobile, open Settings › Delete account, which takes you to the same place.

3. Type the email address of your account to confirm. If two-factor sign-in is on, we ask for a fresh authenticator code.

Your account is deleted 7 days later. Until then everything keeps working, and you can choose Keep my account on the same page to cancel. When you ask for deletion, your subscriptions stop renewing. Each one stays active until its billing period ends or the account is deleted, whichever comes first. If you choose Keep my account, renewal is turned back on for the subscriptions that the deletion request turned off. We email you when the deletion is scheduled, if you cancel it, and when it is done.

If you can't sign in, email privacy@jennefer.dev from the address of your account and we will delete it for you after confirming it is yours.

2. What is deleted

• Your profile and sign-in, including every linked sign-in method (for example Google and email).
• Jennefer Cloud sandboxes and their files, and your cloud library backup.
• Connected apps you registered, your Nefer progress, image quota records and preferences.
• Your team membership and pending invites. If you own a team with other members, delete the team on the Team page first.
• Early-access and waitlist records tied to your email address, and your profile in our email service.
• Subscriptions that are still active end when the account is deleted, 7 days after your request. The remaining part of the billing period is not refunded.

3. What we keep

• Invoices and payment records (amounts, dates, plan, the Stripe customer record), for as long as tax and accounting law requires. They are not used for anything else.
• Security and audit logs that show an account was deleted, without your name or email.
• Files on your own computers and phones. Jennefer apps never delete your local projects, models or chats; uninstall the apps to remove them. Conversations in Jennefer Mobile's Home model stay on your phone until you delete the app.

4. Questions

Write to privacy@jennefer.dev. Our Privacy Policy explains how we handle personal information.