Plans and account

One Jennefer account and one plan work in every app. Your plan raises the limits of the apps it covers; every other app keeps the Free limits. Local models are never limited, on any plan.

Where to manage it#

• Hub > Account shows your plan, your Cloud plan with the hours left, and your Credits. Plan and billing opens the portal.
• The portal at portal.jennefer.dev is where you buy and change plans, add Cloud and storage, buy Credits, manage your team and your profile, and download Jennefer Setup.
• Checkout happens only in the portal. The apps open the portal when you choose Manage plan, Upgrade or See plans.

Plans#

You hold one plan at a time. To go from one single-app plan to another, switch plans instead of buying a second one. Each plan is monthly or yearly; yearly costs ten months.

What each plan includes#

• There is no limit on the number of agent runs.
• On Free, two agent tasks run at the same time at most.
• Daily limits reset at 00:00 UTC and count only successful results.
• Paid plans get priority email support.

An endpoint kept in your account lets Jennefer Mobile use it while your computer is off. The plan is checked each time it is used, so after a downgrade to Free the copy stays but cannot be used. See Your endpoint.

Details: Agent teams, Studio, Workshop, Connected apps and Library.

Cloud add-on#

Cloud sandboxes need a Cloud plan on top of any main plan. There is no free Cloud tier.

• One Cloud hour is one hour of a Basic sandbox. Bigger sizes use hours faster. See Cloud sandboxes.
• Hours reset every month, also on yearly plans, and do not roll over.
• Running time is counted by the second, and paused time uses no hours.
• On Cloud Pro and Team, extra hours cost $0.45 per Cloud hour and are billed per whole minute. A monthly spend limit, $20 by default, caps them, and you get emails at 80% and 100% of it. Cloud Starter stops at its hours.
• Build by chat on the phone also needs an endpoint kept in your account, so a paid main plan too. Your provider bills the model, the sandbox uses Cloud hours, and no Credits are used.

Storage add-ons#

Storage add-ons add 200 GB or 1 TB to your library backup. They do not change which kinds of files are backed up: on Free, backup stays images only.

Bundles#

Buy All Apps Pro or Team together with a Cloud plan in one checkout and save 15% for as long as you keep both. Bundles are for new subscriptions.

Credits#

Credits are a prepaid balance for hosted AI models: one credit is worth $0.01. Packs are valid for 12 months and are not refundable.

Upgrades, downgrades and payments#

• Upgrades and switches are confirmed in the portal and apply right away. You pay the prorated difference now.
• Downgrades and cancellations take effect at the end of the period. Manage them in the billing portal, which also holds your cards, invoices, address and tax ID.
• Failed payment: you get a 7-day grace period. After that you return to Free.
• Nothing is deleted when a plan ends. Paused cloud sandboxes still follow their 14-day cleanup.
• Access codes unlock a plan or Cloud without a card. If you also have a subscription, the higher of the two applies.

Two-factor and step-up#

With two-factor authentication on, sensitive actions ask you to sign in again and enter a 6-digit code: checkout, plan changes, the billing portal, spending limits, creating a cloud sandbox, sign-in methods and deleting your account. You are then confirmed for 30 minutes. Set it up in the portal's profile. See First launch.

Delete your account#

In the portal's profile, choose Delete account and type your account email to confirm. Deletion waits 7 days, and Keep my account cancels it during that time. Subscriptions stop renewing at once. Any still active when the account is deleted end then, and the rest of the period is not refunded. A team owner must delete the team first if it has other members. Invoices and payment records are kept, as the law requires. Read delete account for details.

FAQ#